Sincerely Natural

FAQ's
What types of payment do you accept?   

We choose to use PayPal's secure shopping cart so that our customers can pay using their VISA, Mastercard, AMEX, or Bank account.  There is no need to be a member, simply add products to your cart, when you are finished click 'View Cart' and you will be taken to PayPal's secure website.  Follow the on screen instructions and complete your purchase.   

How much is shipping?

All orders are shipped via Canada Post and have insurance coverage up to $100.  Shipping rates are in Canadian funds:

Orders up to $25.00               $  9.25
$25.01 - $50.00                      $10.75
$50.01 - $75.00                      $12.50
$75.01 - $100.00                    $14.25
$100.00 and up                       FREE to Canadian addresses

All orders are shipped within 2 business days after payment is received.  Delivery in the Greater Toronto Area is available for a small fee, please Contact Us for a quote.


Soapy FAQ's

Do you use lye in your soaps?

Yes, since we use the cold process method of making soap, we do use lye (sodium hydroxide).  The fats (oils) and the lye when mixed together create a chemical reaction that converts the ingredients into a naturally moisturizing soap.  So even though we list sodium hydroxide in our ingredients, there actually is none in the finished product.

Are your soaps ALL NATURAL? 

Yes, that means they are biodegradable as well.  All our soaps are 100% natural, with the exception of a few that may contain fragrance oils or skin-safe dyes, such as Sincerely Cole. 

Are your soaps made with animal fat?

No, we do not use tallow or lard in any of our soaps.

Do you use preservatives in your soap?

We make all our soaps in small batches using the freshest ingredients and therefore do not use any sort of preservative.

How do I store my soap?

Handmade soap should be kept out of water and allowed to dry between uses.  The best way to do this is to keep your bar in a soap dish with drainage.  Wet your hands, rub them on the soap, lather and rinse.